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An operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading, and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

Additional information

Skills & knowledge the apprentice will develop

You will learn:  

  • Operational Management  
  • Project Management  
  • Leading & Managing People  
  • Building Relationships  
  • Communication  
  • Finance  
  • Decision Making

How will I learn & what qualifications will I gain?

  • Team Leader Skills, Knowledge & Behaviours – assessed in the workplace
  • Online ‘Get to Gateway’ learning platform from City & Guilds
  • End Point Assessment – Portfolio of Evidence, Professional Discussion & Project, Presentation & Questioning

Duration of the Apprenticeship

18 months

Start Date:
Anytime – Roll on, roll off

Professional Recognition and Career Progression

On completion, apprentices can register as full members with the Chartered management institute and/or the Institute of leadership and management, and those with 3 years of management experience can apply for Chartered manager status through the CMI.  A further Degree Apprenticeship as a Chartered Manager Level 6 is available as a career progression route. 

How much will it cost and incentives

The full cost of this apprenticeship is £7,000.

Levy Paying Employers: Full amount will be covered via your contributions into the account.

Non-Levy Paying Employers: You pay just 5% towards the cost of the apprenticeship with the Government funding the remaining 95%. Therefore, the maximum cost incurred would be £350 (Payment Plans are available). 

If you employ fewer than 50 employees, the government will pay 100% of the apprenticeship training costs up to the funding band maximum and pay a grant of £1000 for apprentices aged:

  • 16 to 18
  • 19 to 24 with an education, health and care plan provided by their local authority or has been in the care of their local authority

Incentive payments for hiring a new apprentice

Employers can apply for a payment of £3,000 for new apprentices of any age who have an employment start date of 1 October 2021 to 31 January 2022.These apprentices must also have an apprenticeship start date of1 October 2021 to 31 March 2022.

Applications close 15 May 2022.

Entry Requirements

5 GCSEs at grade A-C/4-9 including English & Maths

We have much planned for the future, working with great clients and continued development. Keep checking back for more details.

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