Customer Service Specialist Apprenticeship Standard Level 3

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Customer Service Specialist Apprenticeship Standard Level 3

Suitable for:

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.



Qualifications & Training

18 months Programme

  • Customer Services Skills, Knowledge & Behaviours – assessed in the workplace
  • Math & English at Level 2
  • End Point Assessment – Practical Observation with Q&A, Work based project & Professional Discussion

Learning outcome

Your actions will influence the customer service experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

You will learn: 

  • Business focused service delivery 
  • Customer journey knowledge
  • Knowing your customer needs
  • Customer service culture
  • Dealing with customer conflict and challenges
  • Product & service knowledge
  • Positive customer experience 

We have much planned for the future, working with great clients and continued development. Keep checking back for more details.

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