Operations & Departmental Manager Apprenticeship Standard Level 5

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Operations & Departmental Manager Apprenticeship Standard Level 5

Suitable for:

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.



Qualifications & Training

30-36 months Programme

  • Team Leader Skills, Knowledge & Behaviours – assessed in the workplace
  • Math & English at Level 2
  • End Point Assessment – Portfolio of Evidence, Professional Discussion & Project, Presentation & Questioning


Learning outcome

Key responsibilities may include creating and delivering
operational plans, managing projects, leading and managing teams, managing
change, financial and resource management, talent management, coaching and
mentoring. Roles may include: Operations manager, Regional manager, Divisional manager,
Department manager and Specialist managers.

will learn: 

  • Operational Management
  • Project Management
  • Leading & Managing People
  • Building Relationships
  • Communication
  • Finance
  • Decision Making

    We have much planned for the future, working with great clients and continued development. Keep checking back for more details.

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